FAQS

FAQS插图

FREQUENTLY ASKED QUESTIONS

We strive to keep all of our fabulous customers happy. If you have an issue for any reason, please contact us immediately. We will try our best to accommodate all orders, and we are dedicated to providing excellent customer service.

Yes, we offer OEM and ODM service. You could custom styles, fabric, size, label, hang tags and so on. If you think about custom something, please feel free to contact us!

Yes, we could. MOQ is 100 pieces per size per design per style at least

We could offer your customer sample. Free sample only need courier fee.

Goods will be followed as your special requirement if you want, such as label, polybag, box and so on. Also that could add your brand’ s logo.

We have professional QC Inspector, they will follow AQL 2.5 inspection standard to examine all goods. Then will offer the inspection report for you before shipping.

Fit sample, design swatch and accessories time 3-5 days after confirm tech pack, repeat artwork. Bulk is 35-40 days after confirm all.

Shipping cost depends on the weight of your goods. Normally we use express(FedEx, UPS, DHL, TNT), by sea or by train. We also have our own forwarder to arrange the shipping, they also could quote the shipping cost for you to contrast. However, we could also follow your special requirement if you want.

In order to improve the customer service experience, we have someone to serve you after-sales problems. In order to solve the problem in the first time, please contact Karen when you find the problem.